Return & Refund Policy

This Refund Policy applies to all services available on Antivirus Help Assist. It very clearly states how refunds work for any purchase made through our website. All customers are best advised to read this information on this page before making an order, so you are fully aware of your rights and options.
By exploring our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following policy.
1. Our Promise to You
Our goal is complete customer satisfaction. We want you to trust that you are in good hands when using our services. So we give a money-back opportunity in case of failure under specific conditions.
In the event a refund is granted, your product license or service access will be deactivated upon receipt of a refund. If canceled, the product or service will cease to operate.
2. Who Can Request a Refund
Refunds are available only for software license keys that meet both of the following conditions:
The license key has not been activated or used, and
The purchase was made directly through our official website Once a license key has been redeemed or activated, it cannot be reversed. In such cases, a refund is not possible.
3. Non-Refundable Items
Refunds are not available for:
Already used License keys
Services fully completed
Any service used after it
No refunds if a service has been performed or completed.
4. How to Submit a Refund Request
To initiate the procedure of a refund, we encourage Customers to contact our customer service department. You can also request a Refund Request Form.
Please include the following in your request:
Your order number
Date of purchase
A clear and honest reason for requesting the refund
We will respond within 24 hours of receiving your request. If your refund is approved, it may take up to one full billing cycle for the amount to appear in your account. The exact time depends on your bank or card provider.
5. Refund Processing Method
Approved refunds are processed within working days
The refunded amount will be sent using the same payment method you used for the purchase
The funds should appear in your account within a few business days, depending on your payment provider
6. Changes to This Policy
We may change or update this Refund Policy at any time. Any changes will take effect by being posted on our website.
We suggest that you check this page regularly so you know the most up-to-date terms and conditions that apply to refunds.
7. Contact Us
For any questions about the refunds or assistance, contact to our customer service team. We are always open to assisting and will do our best to respond in a timely manner.
Note: This Refund Policy applies to services offered by Antivius help Assist only.